Refund & Cancellation Policy
KNOWVANTAGE LLP ("KnowVantage") offers live, instructor-led professional certification programmes. This Policy explains when a refund applies, how you can reschedule to a later batch, and how any concern is resolved.
Policy at a glance
- Reschedule to any later batch of the same programme, free of cost and as many times as you need.
- A full refund where an error on our part is reported within 7 working days of enrolment.
- Refunds are not available for a change of mind or personal reasons; free rescheduling is offered instead.
- Every request is answered within clear, fixed timelines.
1. Flexible Batch Rescheduling
You may move your enrolment to any later batch of the same programme at no additional cost, as many times as you need, subject to seat availability in the chosen batch.
Your access to the course content, recordings and study materials continues while you wait for your new batch. To reschedule, email or WhatsApp us your name, registered phone number and preferred batch, and we will confirm the new batch in writing.
2. When a Refund Applies
A refund applies where there is a deficiency or error on the part of KnowVantage. For example:
The request must be raised within 7 working days of your enrolment date, which is the date of your first payment, including any seat-booking amount. Working days are Monday to Saturday, excluding public holidays.
Where a refund applies, you receive the full amount paid, including GST, with no deduction for payment-gateway charges.
If an issue on our part arises after this period, we will put it right at no cost, for example by repeating the affected sessions or moving you to a later batch.
3. When a Refund Does Not Apply
On enrolment, we reserve your seat, allocate trainer time and give you access to course content and recordings. For this reason, a refund does not apply in the following cases, and free rescheduling remains available:
4. Offers, EMI and Seat-Booking Amount
Discounted prices: a refund, where it applies, is the amount you actually paid.
EMI: a refund is made to the bank or finance provider to close the instalment arrangement.
Seat-booking amount: the same rules apply. Where no refund applies, it is adjusted against the course fee.
Corporate batches: these follow the written agreement or purchase order.
5. How to Request a Refund
Email support@knowvantage.in or WhatsApp +91 92178 08705 with your name and registered phone number, the programme and batch, the payment date and transaction ID, and a short description of the issue with any screenshots.
We acknowledge every request within 1 working day and share our decision, with the reason, within 3 working days. Approved refunds are processed within 7 working days to the original payment method. Your bank may take a further 5 to 7 working days to show the credit.
6. Batch Changes by KnowVantage
If a batch is rescheduled or cancelled by us, for example because the minimum number of learners is not reached, you will be offered an alternative batch at no cost.
If no alternative batch can be offered, you are eligible for a refund where the 7-working-day period has not ended. Otherwise, your enrolment stays open for the next batch or, if you prefer, the amount paid is transferred to another programme.
7. Concerns and General Terms
If you are not satisfied with the outcome of a request, please email support@knowvantage.in or WhatsApp +91 92178 08705. A senior member of our team will review it, acknowledge it within 48 hours and resolve it within one month.
This Policy is read with our Terms and Conditions. The version published on our website on your enrolment date applies to your enrolment. It is governed by the laws of India and does not limit your rights under consumer protection law.
